Holiday Inn Houston-Webster, an IHG Hotel

I liked everything about this hotel! The staff was amazing especially Ms. Avi who checked my family and I in. The absolute icing on the cake was... they actually had a heated pool and spa, unlike so many other hotels that say they do but really don't. Eateries are minutes away and great shopping places all around.

The best part of my stay was when the staff member Aremecia(I believe that’s her name) went out of her way to accommodate me. She was a sweet older lady with curly hair. I originally booked one night and decided to stay a second night. I was originally told I had to check out and then check in to get another room and that I could not keep the same room. I asked for early check in and I was told it was not possible. I knew it was last minute so I understood. The next day when checking out, this sweet lady found a way to check me in early, offered me to stay in the same room and accommodated all my needs. I could tell she had to move things around for us, but it really made our day go so much smoother. Because of her, my stay went from good to EXCELLENT.

Clean. staff helped us get to 5th floor by service elevator as main one was being repaired. Hot water with decent pressure in shower. Location was great, everything was nearby including all sorts of restaurants, the space center and the concert venue we went to (scout bar)

Breakfast was very good. Nice selection to pick from on the buffet.

everything was clean. it smelled clean and even the pool was clean and had the great chlorine smell. it was all around a great place to stay